Contact Support

Got a question about our products, or need some help? We have a couple of options:

phone Phone Support: 954-401-3589
msg Email Support: sales@neoprointegrator.com

Demos and Training

View our demo and training videos here.

Integrator's Toolbox

Part of the value of NeoPro products is easy integration with most home automation systems and popular home theater remotes. On this page you will find links to control system vendors that support NeoPro products directly, as well as many files to assist in design and integration of NeoPro products.

You may also want to visit our new page for firmware upgrade information here.

pdfUser Guide, 2RU units

User guide for all 2RU matrix switches including Serial Protocols for all products shipped after 10/13/2010

pdfUser Guide, Tahoe-Veo

User guide for the Tahoe-Veo video distribution system.

pdfSerial Protocol-Legacy

Serial protocols for models pre-10/13/2010

xls

Discrete Volume & Switching Codes -

This spreadsheet file contains Vol+, Vol-, Mute, for each zone. Also a single code for each input, and a single code for each output. Any switching can be done by sending two codes, no delays needed. They can be copied and pasted into many programs. (added Feb 2011, may require firmware upgrade)

xls

Original Remote -

This spreadsheet file contains all the hex codes from our unified remote control. If you need to switch levels independently, you will need these codes. They can be copied and pasted into many programs. (updated Aug. 2010)

pdf

Our fiber termination kit will cut thousands of times before needing any adjustment. When it does need adjustment, here are some improved pictures and descriptions than what comes in the kit. More Info...


     

Detailed drawings of the front and rear of the Avalon matrix switch as well as a 3d isometric view showing depth. Available in PDF and Visio formats.


     

Detailed drawings of the front and rear of the Borrego matrix switch as well as a 3d isometric view showing depth. Available in PDF and Visio formats.

Visio 2002 stencils for all our switches can be used by Custom Integrators in conjunction with D-Tools or with Visio standalone.

NeoSequencer v 1.0 - A really simple DOS/WinXP batch file script that switches all outputs 1 of 10 preset 'scenes'. This was developed for a night club that wanted to 'randomly' mix up all the screens once per minute, and control it all from a simple PC. It's currently programmed for an Imperial, but can be adapted to any of our switches.

USB Driver disc contents for all models