Contact Support
Got a question about our products, or need some help? We have a couple of options:
Phone Support: (619-258-2000 option 2)
Email Support: 
Demos and Training
View our demo and training videos here.
Integrator's Toolbox
Part of the value of NeoPro products is easy integration with most home automation systems and popular home theater remotes. On this page you will find links to control system vendors that support NeoPro products directly, as well as many files to assist in design and integration of NeoPro products.
You may also want to visit our new page for firmware upgrade information here.
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User guide for all 2RU matrix switches including Serial Protocols for all products shipped after 10/13/2010 |
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User guide for the Tahoe-Veo video distribution system. |
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Serial protocols for models pre-10/13/2010 |
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We are a Certified Control4 Partner. We have a dedicated page for Control dealers here... |
Crestron® modules for Avalon 8x8*, Borrego 8x8*, Fallbrook, and Gillespie. This is for aour Gen1 units, and has not yet been updated for Gen2 units. We are working on it... (*Support for 8x4 models requires some modification) |
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 Charmed Quark System's automation products provide robust, flexible, and cost effective control of lighting, HVAC, security, home theater, media data, and other systems. It is available in various configurations, which will scale to meet your needs, whether large or small, open or secure, a single room or the whole home. Build your own hardware, or use their pre-built systems. Do it yourself or take advantage of their reasonable consulting and customization services, whatever fits your needs and budget. |
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 NeoPro and Cinemar have partnered together to create a great solution for sports bars and restaurants wanting a turn key system. The automated solution is centered around a touchscreen command center that bartenders can interact with to select which TV displays any of the available sources such as HD satellites, karaoke, DirecTV and even gaming systems. More information is available here... |
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From RLC Integration comes this 'Picker/Swapper' for the RTI T4 panel. |
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Home Theater Master MX-series This .MXD file was created for the MX-850 remote and will be usable on many other MX series Home Theater Master remotes. These codes will operate all models. (Thanks to HDTVSupply.com) |
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Philips Pronto TSU1000 B&W remotes - We have developed a set of control panels for our remote that allow quick integration into most Pronto or ProntoPro remotes. These codes work on all models except Borrego+. |
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Philips ProntoPro TSU6000 - We have developed a set of control panels for our remote that allow quick integration into most Pronto or ProntoPro remotes. These codes will operate all models including Borrego+. |
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Philips ProntoPro TSU6000 Discrete Volume & Switching Codes - |
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RTI Discrete Volume Codes (RTI library add-on) - This library file contains Vol+, Vol-, Mute, for each zone. Also a single code for each input, and a single code for each output. Any switching can be done by sending two codes, no delays needed. (added Feb 2011, may require firmware upgrade) |
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Discrete Volume & Switching Codes - This spreadsheet file contains Vol+, Vol-, Mute, for each zone. Also a single code for each input, and a single code for each output. Any switching can be done by sending two codes, no delays needed. They can be copied and pasted into many programs. (added Feb 2011, may require firmware upgrade) |
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Original Remote - This spreadsheet file contains all the hex codes from our unified remote control. If you need to switch levels independently, you will need these codes. They can be copied and pasted into many programs. (updated Aug. 2010) |
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Our fiber termination kit will cut thousands of times before needing any adjustment. When it does need adjustment, here are some improved pictures and descriptions than what comes in the kit. More Info... |
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Detailed drawings of the front and rear of the Avalon matrix switch as well as a 3d isometric view showing depth. Available in PDF and Visio formats. |
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Detailed drawings of the front and rear of the Borrego matrix switch as well as a 3d isometric view showing depth. Available in PDF and Visio formats. |
 
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Visio 2002 stencils for all our switches can be used by Custom Integrators in conjunction with D-Tools or with Visio standalone. |
NeoSequencer v 1.0 - A really simple DOS/WinXP batch file script that switches all outputs 1 of 10 preset 'scenes'. This was developed for a night club that wanted to 'randomly' mix up all the screens once per minute, and control it all from a simple PC. It's currently programmed for an Imperial, but can be adapted to any of our switches. |
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USB Driver disc contents for all models |
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